SHIPPING AND RETURN

 

AYANEGUI – STORE POLICIES


PRE-ORDER


EACH PRE-ORDER ITEM IS MADE-TO-ORDER, ALLOWING US TO CREATE RESPONSIBLY AND REDUCE WASTE. DUE TO THE NATURE OF THIS PRODUCTION PROCESS, WE HAVE A STRICT NO CANCELLATION POLICY FOR ALL PRE-ORDER PURCHASES.


PLEASE NOTE THE FOLLOWING:

• ALL PRE-ORDERS ARE FINAL SALE. ONCE AN ORDER IS PLACED, IT CANNOT BE CANCELED, MODIFIED, OR REFUNDED.

• BECAUSE EACH PIECE IS PRODUCED SPECIFICALLY FOR YOU, WE ARE UNABLE TO ACCEPT CANCELLATIONS FOR ANY REASON, INCLUDING CHANGES OF MIND, DELAYS IN PRODUCTION, OR SIZING ISSUES.

• WE ENCOURAGE YOU TO REVIEW PRODUCT DETAILS AND SIZING CAREFULLY BEFORE PLACING YOUR ORDER. IF YOU HAVE ANY QUESTIONS, OUR TEAM IS AVAILABLE TO ASSIST YOU PRIOR TO CHECKOUT.


BY PLACING A PRE-ORDER WITH AYANEGUI, YOU ACKNOWLEDGE AND AGREE TO THIS NON-CANCELLATION POLICY.


LEAD TIME VARIATION
WHILE WE STRIVE TO DELIVER WITHIN THE ESTIMATED TIMEFRAME, DELIVERY TIMES ARE APPROXIMATE AND SUBJECT TO CHANGE DUE TO MATERIAL AVAILABILITY, PRODUCTION CAPACITY, OR SUPPLIER DELAYS.

 

 

FREE SHIPPING


AYANEGUI OFFERS FREE STANDARD WORLDWIDE SHIPPING ON ALL ORDERS. THIS OPTION WILL BE AUTOMATICALLY APPLIED AT CHECKOUT.

DELIVERY TIMES FOR PRE-ORDERS ARE APPROXIMATELY 4 – 5 WEEKS.


IF THERE IS NO WAITING LIST, TRACKING NUMBERS WILL BE SENT WITHIN 3 – 5 BUSINESS DAYS. ORDERS WILL SHIP WITHIN A MAXIMUM OF 7 DAYS.


DELIVERY ISSUES
IF AN ORDER IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, THE CUSTOMER WILL BE RESPONSIBLE FOR RE-SHIPPING COSTS. FREE SHIPPING DOES NOT APPLY TO RE-SHIPMENTS.

 

 

EXPRESS SHIPPING


IF YOU NEED YOUR ORDER BY A SPECIFIC DATE, CONTACT US TO ARRANGE A QUOTE FOR EXPRESS SHIPPING VIA DHL OR UPS.

EXPRESS SHIPPING TIMEFRAMES ARE APPROXIMATELY 2 – 7 BUSINESS DAYS, DEPENDING ON DESTINATION.

 

 

RETURNS


YOU HAVE 7 DAYS FROM THE DELIVERY DATE TO REQUEST A RETURN OR REFUND FOR ELIGIBLE ITEMS.


RETURNED ITEMS MUST BE UNWORN AND IN PERFECT CONDITION – NO ODORS, STAINS, DAMAGE, OR MISSING LABELS. ORIGINAL PACKAGING IS REQUIRED.


NON-RETURNABLE ITEMS:
• UNDERWEAR – CANNOT BE EXCHANGED OR RETURNED
• ACCESSORIES – MUST BE RETURNED IN ORIGINAL PACKAGING
• SALE ITEMS – FINAL SALE, NO RETURNS OR EXCHANGES
• CUSTOM PIECES OR LIMITED EDITIONS – FINAL SALE

 

 

TAXES AND DUTIES


ALL PRICES ARE IN USD AND INCLUDE TAXES BUT EXCLUDE CUSTOMS DUTIES.


ORDERS OUTSIDE THE EU:
DUTIES AND IMPORT FEES ARE THE CUSTOMER’S RESPONSIBILITY.
WE CANNOT ESTIMATE CUSTOMS COSTS — PLEASE CHECK WITH YOUR LOCAL CUSTOMS AUTHORITY. AYANEGUI IS NOT RESPONSIBLE FOR ACTIONS, COSTS, TAXES, OR DELAYS CAUSED BY CUSTOMS.

 

 

LOST OR STOLEN PACKAGES


ONCE A PACKAGE HAS BEEN MARKED AS DELIVERED BY THE CARRIER, AYANEGUI IS NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS.

PLEASE ENSURE THAT YOUR SHIPPING ADDRESS IS SECURE.

 

 

PAYMENT VERIFICATION


TO PROTECT AGAINST FRAUD, WE RESERVE THE RIGHT TO REQUEST ADDITIONAL INFORMATION OR IDENTIFICATION BEFORE PROCESSING AN ORDER.

 

 

ORDER STATUS


ALL ORDERS ARE FULLY TRACKABLE THROUGH CORREOSDEMEXICO.GOB.MX OR THE RELEVANT CARRIER SITE.

EXPRESS SHIPMENTS CAN BE TRACKED VIA DHL OR UPS.


IF YOU HAVE ANY QUESTIONS ABOUT YOUR ORDER, PLEASE CONTACT US VIA WHATSAPP OR EMAIL.


IMPORTANT: DELIVERY TIME ESTIMATES DO NOT ACCOUNT FOR DELAYS CAUSED BY PAYMENT AUTHORIZATION, STOCK AVAILABILITY, OR CUSTOMS.
WE DO NOT DELIVER TO PO BOXES.
WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY SHIPPING COMPANIES.

 

 

THANK YOU


THANK YOU FOR SUPPORTING SLOW, INTENTIONAL FASHION.

EVERY PIECE WE CREATE CARRIES A PURPOSE — WE APPRECIATE YOUR PATIENCE AND TRUST.

  • EXPERIENCE

    The AYANEGUI store is not just a place to shop — it’s a 360° experience. Designed to engage all senses, the space invites visitors to immerse themselves in the world of the brand, where fashion meets architecture, sound, and emotion. More than a retail destination, it serves as a cultural hub — a space for creative exchange, intimate events, and organic networking among designers, stylists, artists, and visionaries. Every detail is crafted to spark conversation, connection, and inspiration.

  • ARCHITECTURE

    Giuseppe Ayanegui designed the AYANEGUI store as a physical extension of his design philosophy — a space where architecture becomes an immersive experience. The store is defined by brutalist elements: raw concrete, stainless steel, and sharp geometric forms. Every material was carefully selected to echo the brand’s core values — minimalism, intention, and strength. More than just a retail space, it embodies the world of AYANEGUI.

  • SEUM

    AYANEGUI also founded SEUM — a concept space created to support national and Latin American talent while showcasing brands that share a bold, visionary approach to design. Inspired by the structure and silence of a museum, SEUM is more than a store; it’s a curated fashion gallery. Every piece is presented with intention, allowing emerging and established designers to be seen in a context that honors their work. It’s a space for discovery, community, and redefining what it means to represent Latin creativity on a global scale.
VISIT US

HUMO

Humo was born as a natural extension of the AYANEGUI universe — a coffee bar designed to elevate the retail experience through taste and atmosphere. Every beverage is crafted with precision, offering a menu of refined, unexpected flavors that reflect the same boldness found in the clothing. Every item on the menu was personally designed by Giuseppe Ayanegui, focusing on unique flavor combinations and visually striking presentations. From layered matcha creations to subtle infusions of Mexican ingredients, each drink is an expression of design through taste — crafted to surprise, photograph, and linger in memory. Set within a striking architectural space defined by stainless steel, concrete, and clean lines, Humo invites guests into a sensory pause — a moment of stillness and intensity. It’s not just a coffee bar; it’s part of the story.